I’ve worked in small and large organisations. I’ve been part of a centralised team of designers, worked embedded in a product team and also been the only designer of any kind in a large business. — Some organisations fully embrace user-centred design, with every member of the team, regardless of job title, feeling ownership of the users’ experience. Perhaps more commonly, a designer’s job is to advocate for users in companies where there is some kind of disconnect between the business and its customers. …